Pegasus Couriers MD
As a longtime serving industry professional, I’ve seen first-hand the importance of customer service to end consumers.
In today’s competitive marketplace, clients have more choices than ever, so it’s important to provide clients’ end consumers with a favourable experience.
From tracking down missing parcels to answering queries – these are all vital to ensure consumers receive a great experience. Studies show that acquiring new customers costs 5 to 10 times more than retaining a current customer – which is why great Service is vital.
Here I will give some of my learnings from the courier industry.
A recent survey showed that 89% of customers consider the speed of response and resolution to their query as essential parts of Excellent Service.
Other figures show that excellent customer service gives staff a sense of pride and boosts morale. This increases productivity, causes less stress, and provides greater job satisfaction.
These are examples of how customer service can shape a company’s reputation. If a brand’s customer service is not up to scratch, they risk ruining the overall experience and, ultimately, damaging the brand.
My first observation is that being friendly and helpful to customers will almost always benefit a company. Consumers want to feel like they’re dealing with someone who is approachable and supportive. Therefore, basic human politeness is essential, for example, smiling and eye contact.
My second observation is that in today’s digital world, consumers want to be kept updated via phone, sms or simply by logging into the online portal. Effective and instant communication is vital. Most of this process is done via scanning barcodes which automatically update the online platforms with the expected arrival times.
My third observation is that going the extra mile can make all the difference. If you exceed consumers’ expectations and minimise complaints, clients are happier.
In the courier industry, exceptional customer service is critical and separates successful businesses from unsuccessful ones. The delivery experience is a vital part of customer loyalty. If the delivery experience is excellent, this can help grow the business in a highly competitive environment.
To read more stories about the courier industry, visit the Pegasus Couriers news for the latest content. If you are interested in becoming a courier driver or need more information – please apply online, and we will call you back.
Self-Employed Courier Insurance Cost If you’re thinking about self-employed courier insurance, it’s crucial to remember that this type of insurance is tailor-made for business activities like deliveries. On average, the monthly cost falls between £220 to £261 for comprehensive coverage. This insurance shields your goods while in transit and covers public liability for injury or
How to Send a Parcel In The UK: What You Need To Know Sending a parcel involves more than just boxing items and dropping them off at a postal service. It requires careful planning and consideration. As someone who ships packages, you’ll want to ensure your items arrive safely. To do this, use sturdy packaging
UK Courier Service: Strategies to be the best Parcel Delivery Service Expert Courier Tips for Efficient Parcel Delivery Mastering UK courier delivery deadlines requires a strategic approach. Optimising routes is key to efficiency. Real-time tracking technology can ensure accuracy and timely deliveries. Additionally, maximising warehouse space and implementing the latest technology can streamline operations. Communication
Will Learner Driver Test Cheating Impact Businesses – Eventually? There is a Worrying Increase In Test Cheating Driver theory test cheating significantly impacts road safety and all road users. This dishonest behaviour undermines safety standards and diminishes public trust in the licensing system, increasing risks for everyone on the road. Cheating can lead to drivers
What is the Best Van for Delivery Drivers: A Guide What Is The Best Courier Van? Are you a courier driver struggling to choose the right van for your deliveries? Look no further! This article will guide you through the process of choosing the best van for your delivery work, whether you are a courier
Blind Spot Safety Tips: Check Your Mirrors Blind Spot Mirror Checks for Safe Driving: Driver Safety You know those tricky blind spots in vehicles that can sometimes surprise us? Well, they’re a big concern. A scary 35% of surveyed drivers reported collisions or near-misses due to limited visibility. This article discusses a study on driver
Like most industries, criminals constantly adapt, making it important to be mindful of the latest trends.
Courier drivers are responsible for delivering parcels, but do they know what they are delivering?
The courier industry is vital to the global economy, transporting goods to consumers worldwide.
Leading logistics company Pegasus Couriers has promoted Dedicated Service Provider (DSP)
Operations Manager.
Phone Us